Cue Warranties and Shaft Warping

On February 2, 2007, in Billiards Products, by Michael Feiman

Currently, there are two companies that have a lifetime warranty against warping: McDermott Cues and Viking Cues.   Each are strong companies that stand behind their products.  The following are their respective warranties:

McDermott Cues Lifetime Warranty

McDermott Handcrafted Cues warrants its pool cues purchased from an authorized McDermott Cue retailer or distributor to be free of defects in material and workmanship, including warpage, for the lifetime of the product. McDermott will, without charge to the consumer, repair or replace your cue, provided that the claim is accompanied by a copy of the original sales receipt from an authorized McDermott dealer. McDermott does not warrant its product against damage caused by third parties. This warranty does not cover replaceable items such as tip, finish, and wrap. McDermott will fix such items, however, for a fee. In addition, McDermott, at its sole discretion, may void this warranty if there is evidence of abuse or mishandling. To obtain warranty service on a McDermott product, return the product to an authorized McDermott dealer or directly to McDermott.

Viking Cues Warranty

Viking cues are meticulously handcrafted in the U.S.A. from the finest materials and subject to the strictest quality control standards to bring you the best cue in the industry. Viking cues are warranted to be free from material and manufacturing defects.

Viking Cue Mfg., Inc. warrants against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge.

In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cue Mfg., Inc. directly at
(800) 397-0122 for instructions. We also have Warranty Handling Instructions here on our website.

This warranty applies to Viking cues purchased from an authorized Viking retailer or distributor and must be accompanied by a copy of the original sales receipt from the authorized Viking dealer. The warranty applies to Viking cues belonging to the original owner and is non-transferable. All claims are resolved at the discretion of Viking Cue Mfg., Inc. Viking does not warrant its cues against any damage caused by third parties.

This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cue Mfg., Inc.

Here at PoolDawg, we highly recommend both McDermott and Viking cues.  Both make high quality products and they stand behind their products in a way that gives us confidence to always recommend their cues.


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